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Dupe hero tokens, UP exclusives, Hulk as War and other updates
Hey all, I wanted to give you a brief update on a number of issues that have been hanging around - some just outstanding stuff, some things that have flared elsewhere.
Duplicate hero tokens from previous iterations of Doom: Remember when you got a token for the same Starter Hero you played from Doctor Doom? Yeah, that wasn't good. If token is still in your account, we're fixing it, turning it into a 'mystery package' that will grant a hero - not a token for your already unlocked hero. ETA is end of this week.
Ultimate Pack Exclusive costumes from crafting recipes: This is a bug that's being fixed (ETA: end of this week). Anyone who has crafted an exclusive costume will have that costume replaced with a non-exclusive costume. Yes, we want exclusive UP costumes to remain exclusive.
Hulk as WAR: Affected by the same bug as the UP exclusive costumes; he's able to be crafted right now. Apologies; it's being fixed. Yes, it's annoying when you've waited patiently and paid for the costume as part of a pack. The costume will be fulfilled to all Ultimate Pack and Hulk Smash Premium Pack owners ASAP, and after that, will go on sale in the store, and will be restored to the crafting/loot tables. ETA on bug fix (preventing crafting temporarily) is this week. ETA on fulfillment is next week.
Ultimate Pack/Premium Pack owners launch day compensation pet: is about done and is cool and will be fulfilled, hopefully, next week. Reveal and images soon.
Other things I've been asked about:
- Limbo changes. An overall look at this, endgame goals etc is coming.
- Your feedback on pricing is being discussed internally. Hope to have more to say on that soon.
- An overall update on what's coming next for the game is in the works, and we will be trying to improve communication in that regard too - a lot of planning has been happening on the dev side.
- Ticket volume for Customer Support is (finally) getting back to normal levels. We do still have tickets to go through - we'll get there this week.