Quote:
I Gianluca,
Thanks for your email.
I'm sorry to hear your item has yet to arrive. I have checked the status of the item and it was definitely dispatched on 22/5/08 at 13:44 via chosen delivery method, which was Royal Mail First Class Europe.
This means that your item should arrive in 5 business days, but sometimes items can be mislaid with Royal Mail and without a tracking number, we are unable to chase them on your behalf. If your item still doesn't arrive after 28 days, which would be 18/06/08 in this case, then I can provide a refund or a replacement.
My apologies for any inconvenience this has caused and if you have any further queries, then please do not hesitate to contact me,
If you have any further queries, please do not hesitate to contact us.
Kind Regards