Loooooooooooooooooooooool
Your account for Mythic Entertainment's game "Dark Age of Camelot" has been
temporarily suspended for 3 day(s) due to violations of our Code of Conduct. You
will be able to log into this account after the suspension period expires. The
details of the violations are as follows:
CSR ticket number 5822381
Policy: Prohibited Conduct [clauses: 12] (Exploitation)
Character: Epilooool
Account: XXXXXXXXX
Server: Lancelot
Time: 7:38
This above account has been suspended for 3 Days.
The character above has been observed taking advantage of monster pathing in
Coruscating Mines. By using the pathing bug, the character was able to kill the
mobs without any danger to himself or the group.
Players and pets are not permitted to take advantage of game bugs and anomalies
in the game. This includes monster pathing that would allow the players to
attack without danger to themselves, bypassing normal game mechanics. Bypassing
normal game mechanics through the use of bugs is considered exploitation of
world geometry flaws in order to gain unfair advantage over other players.
This type of behavior is unacceptable and will not be tolerated in Dark Age of
Camelot. All instances of exploitation within Dark Age of Camelot are serious
violations of our policies and will not be treated lightly. Any further
violations from this account will result in a long-term suspension or possibly
termination of the account, depending on the severity of the violation.
The full Prohibited Conduct and Rules of Conduct are included below:
Prohibited Conduct
==================
PLAYER MAY NOT USE THE DAoC SERVICES TO:
1. Harass, threaten or embarrass another Player of the Services or to cause
distress, unwanted attention or discomfort of such Player, or any other person
or entity. Mythic does not condone harassment in any form and may suspend or
terminate the account of any Player who harasses others. Personal attacks, such
as those based on a person's race, national origin, ethnicity, religion, gender,
lifestyle choice, disablement or other such affiliation, are strictly
prohibited.
2. Post or transmit sexually explicit images, or point to or reference such
images.
3. Organize or participate in any guilds or groups that are based on, or
espouse, any racist, sexist, anti-religious, anti-ethnic, anti-gay, or other
hate-mongering philosophy.
4. Transmit any unlawful, harmful, threatening, abusive, obscene, vulgar,
harassing, defamatory, hateful, racially, ethnically or otherwise objectionable
content.
5. Impersonate any person, including, but not limited to, Mythic' employees,
CSRs or hosts. Player shall not hold himself or herself out or portray himself
or herself as a Mythic staff member or employee while engaging in all forms of
online communication, including, but not limited to, member names, member
profiles, voice, text or graphic chat, message postings or any form of
communication on line. Impersonation of Mythic staff shall be grounds for
immediate account termination.
6. Engage in "disruptive behavior" in chat areas, game areas, bulletin boards,
or any other area of the DAoC Services. Disruptive behavior shall be deemed to
include, but will not be limited to, conduct which purposefully interferes with
the normal flow of gameplay or dialogue in a Service area. Disruptive behavior
shall also include, but not be limited to, commercial postings, solicitations
and advertisements.
7. Post or transmit chain letters or pyramid marketing schemes. This type of
material places an unnecessary load on the DAoC Services and is considered a
nuisance by many members. Certain types of chain letters and pyramid schemes are
also illegal. Such prohibited conduct includes, but is not limited to, the
transmission of letters or messages which offer a product or service and which
are based on the structure of a chain letter.
8. Post or transmit unsolicited advertising, promotional materials, or other
forms of solicitation.
9. Violate any operating rule, policy or guideline of any other online service.
Player further agrees to abide by the rules of Player's Internet service
provider.
10. Violate, intentionally or unintentionally, any applicable local, state,
national or international law or regulation.
11. Modify any files that Mythic does not specifically authorize Player to
modify. Use of material which is subject to the rights of any person or entity
without the express permission of such rights holder is prohibited, and will
result in the termination of Player's membership and possible civil and/or
criminal liability.
12. Abuse or exploit bugs, undocumented features, design errors or problems in
the game collectively referred to as Problems. Player acknowledges and agrees to
report all problems, errors or bugs in the game to Mythic as soon as they are
found as their continued use can damage the enjoyment of the game for all its
players. Mythic will do everything within their power to fix these types of
issues in a timely manner, and will give all customers the benefit of the doubt
when dealing with these problems.
13. Use any scripting or macroing tools or software.
14. Use any game hacking/altering/cheating software or tools. Use of these types
of programs will result in immediate termination of the Account and may subject
you to civil and/or criminal liability.
15. Any disassembly or modification of any of the Game's executable code,
databases and/or files. Nor may you interfere with or attempt to decipher any
transmissions to or from the servers running Dark Age of Camelot. Doing this
will result in immediate termination of the Account and may subject you to civil
and/or criminal liability.
16. Engage in any behavior that is contrary to the 'spirit of the game' as
defined by Mythic in its sole discretion.
17. Play Dark Age of Camelot on any server or service that is not provided or
authorized by Mythic Entertainment.
18. You may NOT cross-realm team, or spy. This means you are not allowed to have
characters in different realms on the same server. This includes characters on
different accounts.
19. "Roleplaying" is not an excuse for violating any policy.
For a more detailed list of policy violations and the disciplinary actions that
may be associated with them, please read the policy entitled "Detailed List of
Policy Violations and Disciplinary Actions", which is located at
Support.Darkageofcamelot.Com.
Rules of Conduct
================
While playing Dark Age of Camelot, you must respect the rights of others and
their rights to play and enjoy the game. These are basic guidelines that
everyone must follow, and will be enforced by Dark Age of Camelot Customer
Service Staff.
1. Mythic Entertainment is committed to fair and equal treatment of all of its
customers. If there is a suspected violation of the Rules of Conduct, we will
investigate fully, with the responsibility to prove the violation resting solely
with us. Certain violations of the Rules of Conduct may, at Mythic
Entertainment's sole discretion, result in the immediate termination of Player's
Account with no advance notice required and other actions which Mythic may
determine are necessary.
2. Player may not engage in any conduct or communication while using the DAoC
Services which is unlawful or which restricts or inhibits any other Player from
using or enjoying these Services.
3. Player agrees to use the DAoC Services only for lawful purposes. The list of
prohibited conduct below provides examples of unacceptable conduct. The list is
not exhaustive, and Mythic reserves the right, but not the responsibility, to
restrict conduct which Mythic deems, in its sole discretion, to be harmful to
individual members, damaging to the Services, or in violation of Mythic' or any
third party's rights. Mythic may prohibit or delete conduct, communication or
content transmitted on Mythic services that is deemed to be in violation of
applicable laws or is harmful to other members, the Mythic service community or
the rights of Mythic in general. Player acknowledges, however, that
communication over the DAoC Services often occurs in real-time and Mythic
cannot, and does not intend to, screen communication in advance.
4. Player will follow any instructions that are given to them by official
representatives of DAoC Customer Support. Failure to comply with requests or
instructions received from Mythic Representatives is a violation of the Code of
Conduct and disciplinary action will be taken as necessary.
Harassment Policy
=================
In Dark Age of Camelot, our goal is to build a strong community that offers a
comfortable atmosphere for all of our players. This means seeing that players
have the ability to combat antisocial behavior.
Some tools created to achieve this purpose include the "Ignore Player" option
and the obscenity filter. The "Ignore Player" (/Ignore) option permanently
blocks all of an offending player's comments, and you can also choose to block
certain offensive words through the DAoC Obscenity Filter.
What is NOT harassment?
First we should point out that anything considered a valid play style in DAoC is
not considered harassment. In other words, player killing of your realm's
enemies, including gravestone camping, is not considered harassment. By valid,
we mean that there are game mechanics created around these play styles in DAoC.
Because DAoC is a RvR (PvP) game, players should seek ways of protecting
themselves against these play styles through game mechanics rather than calling
on customer support staff for help in these cases.
What IS considered harassment?
Harassment consists of flagrant misuse and abuse of game mechanics with the
intention of distressing and offending other players. So what's a game mechanic?
Game mechanics allow players to interact with the world and each other. For
example, the ability to block a doorway is a game mechanic. The ability to
create macros with large amounts of text is a game mechanic. Use of game
mechanics like these is by no means considered harassment in and of itself. The
key to determining whether the mechanic is being misused or abused is to
determine "intent". What was the person trying to achieve through their actions?
Were they purposefully trying to disrupt someone else's game? While an action
may cause others distress, it is not considered harassment until it is
determined by DAoC CS Staff that it was done to intentionally cause distress or
to offend other players.
Also considered as harassment is any behavior that is incessant, inescapable,
derogatory and directed specifically at you or your group. An important point to
note regarding this type of harassment is that a genuine attempt to alleviate
the situation must have been made. This could be an attempt to leave the area or
the offending player, or simply the act of asking them politely to stop. If a
sincere attempt has been made to solve the problem and the offending player
persists in the harassing behavior, it can be considered harassment, and should
be reported. For more information, see How do I report harassment below.
Behavior that is always considered harassment includes derogatory and/or hateful
comments that are sexual, racist, religious, or related to gender or creed.
Mythic Entertainment has a zero tolerance policy towards harassment of this
kind, as stated in our Terms of Service, and violation of the above can result
in immediate and permanent account suspension on the first offense.
So what happens when I report harassment?
1. When harassment is reported it is immediately escalated to a server lead or
higher, and investigated as quickly as possible.
2. We will observe the reported harassing behavior, and determine whether the
harassment report is valid.
3. You will be informed of the results of the investigation.
4. If the harassment is valid, we will take appropriate disciplinary action
against the policy violator.
5. Valid harassment issues are always handled at a server lead level or higher.
What are the penalties for harassment?
Mythic Entertainment condemns all forms of harassment in DAoC, and this type of
disruptive behavior will not be tolerated. Harassment is a severe offense in
DAoC and a clear violation of the Rules of Conduct and Terms of Service.
A judgment of valid harassment can result in penalties placed on the harassing
party up to and including immediate account closure, based on the severity of
harassment and the player's past account history.
How do I report harassment?
Please report harassment using the /Appeal function. In the future we will have
a tool for reporting harassing behavior that will include logging of chat
messages, which will better enable us to track harassment problems.
Account Security Policy
=======================
All account security is the sole responsibility of the customer. This includes
hacking protection, password protection, virus protection, and anything else
that has to do with computer or account security. If you believe that your
account security has been compromised, please send an /Appeal in-game or call
our technical support number, and we will do everything that we can to help you
recover security on your account. This includes helping to change passwords,
helping with billing issues, and offering basic suggestions for improving your
account security.
If an account has been stolen, hacked, or in any other way compromised, we will
suspend the account, to protect the characters and items within, while we
investigate fully. We apologize for any inconvenience that this may cause, and
we will complete the investigation in as timely a manner as possible. Once a
thorough investigation has been performed, we will determine the appropriate
course of action.
Once our investigation is complete, if we find someone who is involved with
hacking or theft of accounts, they will have all of their accounts banned.
Disputing Disciplinary Actions
==============================
If you have any questions or concerns about any disciplinary action that is
taken against you, please send an e-mail to dispute@darkageofcamelot.com ,
please include any pertinent information. We will respond to your concerns as
soon as possible, and discuss any concerns that you may have.
If you wish to dispute the actions taken against your account, you may email
dispute@darkageofcamelot.com.
Thank you,
Dark Age of Camelot Customer Support
