Use the first reset sequence if: Your bulbs are running on firmware version 2.8 or later (you can find your bulb firmware version by tapping on the device in your C by GE app).
We recommend counting with Mississippi (1 Mississippi, 2 Mississippi, 3 Mississippi, etc.).
Start with your bulb off for at least 5 seconds.
1. Turn on for 8 seconds
2. Turn off for 2 seconds
3. Turn on for 8 seconds
4. Turn off for 2 seconds
5. Turn on for 8 seconds
6. Turn off for 2 seconds
7. Turn on for 8 seconds
8. Turn off for 2 seconds
9. Turn on for 8 seconds
10. Turn off for 2 seconds
11. Turn on
Bulb will flash on and off 3 times if it has been successfully reset.
TIP: If the factory reset above was unsuccessful, you might have an older version of the C by GE bulb. Please follow the instructions below to reset.
Bulb Reset Sequence – for firmware version 2.7 or earlier:
We recommend counting with Mississippi (1 Mississippi, 2 Mississippi, 3 Mississippi, etc.).
Start with your bulb off for at least 5 seconds.
1. Turn on for 8 seconds
2. Turn off for 2 seconds
3. Turn on for 2 seconds
4. Power off for 2 seconds
5. Turn on for 2 seconds
6. Power off for 2 seconds
7. Turn on for 2 seconds
8. Power off for 2 seconds
9. Turn on for 8 seconds
10. Power off for 2 seconds
11. Turn on for 8 seconds
12. Power off for 2 seconds
13. Turn on
Bulb will flash on and off 3 times if it has been successfully reset.
Need assistance? Call the C by GE Customer Service Hotline at 1-844-30C-BYGE (1-844-302-2943), or email
help@cbyge.com.