Try this:
Navigate to My Documents\My Games\Hellgate\Settings
You should see a settings.xml file here. Open the settings.xml file in notepad and change them to the following:
Code:
<GraphicsState>
<nFrameBufferWidth>800</nFrameBufferWidth>
<nFrameBufferHeight>600</nFrameBufferHeight>
<nScreenRefreshHz>60</nScreenRefreshHz>
<bFlipWaitVerticalRetrace>1</bFlipWaitVerticalRetrace>
<bWindowed>1</bWindowed>
<bTripleBuffer>0</bTripleBuffer>
<fTextureQuality>0.01</fTextureQuality>
<fGammaPower>1.00</fGammaPower>
<bAnisotropic>0</bAnisotropic>
<bDynamicLights>0</bDynamicLights>
<bTrilinear>0</bTrilinear>
</GraphicsState>
<GraphicsFeatures>
<MLOD>medium</MLOD>
<SHDR>9_low</SHDR>
<SHDW>low</SHDW>
<TLOD>low</TLOD>
<DIST>veryhigh</DIST>
<MSAA>off</MSAA>
</GraphicsFeatures
If you do not have a settings folder in My Documents\My Games\Hellgate\ then create a folder named Settings.
Open the settings folder and right click inside it and select NewText Document.
Open the text document you just created.
Copy the settings listed below and paste them to the text document.
Code:
<Settings>
<Game>
<bCensorshipEnabled>0</bCensorshipEnabled>
<bAltTargetInfo>0</bAltTargetInfo>
<bAltTargeting>0</bAltTargeting>
<bInvertMouse>0</bInvertMouse>
<bRotateAutomap>0</bRotateAutomap>
</Game>
<GraphicsState>
<nFrameBufferWidth>800</nFrameBufferWidth>
<nFrameBufferHeight>600</nFrameBufferHeight>
<nScreenRefreshHz>60</nScreenRefreshHz>
<bFlipWaitVerticalRetrace>1</bFlipWaitVerticalRetrace>
<bWindowed>1</bWindowed>
<bTripleBuffer>0</bTripleBuffer>
<fTextureQuality>0.01</fTextureQuality>
<fGammaPower>1.00</fGammaPower>
<bAnisotropic>0</bAnisotropic>
<bDynamicLights>0</bDynamicLights>
<bTrilinear>0</bTrilinear>
</GraphicsState>
<GraphicsFeatures>
<MLOD>medium</MLOD>
<SHDR>9_low</SHDR>
<SHDW>low</SHDW>
<TLOD>low</TLOD>
<DIST>veryhigh</DIST>
<MSAA>off</MSAA>
</GraphicsFeatures>
<Sound>
<fSoundVolume>1.00</fSoundVolume>
<bMuteSound>1</bMuteSound>
<fUIVolume>0.00</fUIVolume>
<bConfigInitialized>1</bConfigInitialized>
<nSpeakerConfig>1</nSpeakerConfig>
<bDisableSoftwareFX>0</bDisableSoftwareFX>
<bDisableReverb>0</bDisableReverb>
</Sound>
<Music>
<fMusicVolume>1.00</fMusicVolume>
<bMuteMusic>1</bMuteMusic>
</Music>
</Settings>
Click on file in the upper left hand corner and select Save As. Name the file settings.xml and click save. Make sure it is saved in the newly created Settings folder.
Delete the file in the folder named New Text Document
If this works for you and you can load the game, adjust your settings one at a time to determine what your problem was.